Refund / Return Policy
You may return most new, unopened items within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) and we will issue a replacemnt but open Items cannot be return for credit or refund. Adult Products, Lubes, Lotions, Lingerie or any products that touches the body cannot be returned after opened.
We will gladly accept returns and exchanges for Halloween costumes, decorations, and accessories by Wednesday, October 20, 2019. No refunds or exchanges after October 20th on costumes, wigs or makeup.
You should expect to receive your refund within 1 - 3 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (2 to 5 business days).
If a replacement item is returned and customer does not return the original merchandise back customer is subject to another charge for the second item.
Shipping Fees: Shipping fees are not refundable. if customer returns an item for no fault of koma products a restocking fee of 20% will be deducted from the total order.
When the carrier returns an undeliverable package to us, you will be issued a Credit (Not including shipping charges). Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please Note: In order to received any refund Items will have to be return first. No refunds will be issues if items are not returned. If Items are returned with open,use,or with missing any packaging or accessories not refunds will be issue and item will be sent back at your expense.